Shipping Policy
Important to know - Shipping and delivery times given in writing or verbally are estimates* and are based off of the standard transit times of our carriers. Although we are very efficient and timely with our shipping, we recommend that you do not schedule your job until you physically receive and verify the accuracy of your order.
All in stock orders normally leave our warehouse within 1-2 business days. Orders submitted Monday through Friday (Holidays excluded), before 10:00 am Central Time generally ship the very same day.
Depending on the volume, size or weight of your order, your order will ship either UPS or by a common carrier (truck line). As long as a valid email is provided and you are able to receive automated emails, you will receive an email confirmation when your order ships that will include the tracking number for your order. To ensure you receive your email tracking information, please allow emails from the following domain names: onlinefloorstore.com and ups.com.
All residential deliveries are considered curbside were the customer is responsible for unloading materials delivered. Our carriers are not required to unload the material into your home or jobsite.
Upon delivery and receipt of your order, please check for damages and/or shortages and make a note of this information on the delivery ticket. This information helps us get replacement materials to you more rapidly.
* The exception to this is when the shipping method is upgraded to a form of expedited shipping.
Are you sure you want to remove PRODUCT?
We need this to verify your items can be shipped to your state as well as estimate shipping charges.
Shipping State
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Some states restrict floor finishes, stains, sealers, caulks, sealants, and adhesives based on the VOC level of the product. The lower the VOC level, the more environmentally friendly it is.
Due to its VOC level, we cannot ship the following products into :
- PRODUCT NAMES
What Can I Do?
- Remove the non-compliant items from your cart, or
- If possible, try shipping to a different state.
As long as the Non-Compliant VOC products are in your cart, you will not be able to change your Ship State to .
For more information about VOC Levels, State Restrictions, and Environmentally Safe Products, please visit our Green Flooring page.
Some states restrict floor finishes, stains, sealers, caulks, sealants, and adhesives based on the VOC level of the product. The lower the VOC level, the more environmentally friendly it is.
Sorry, the product was NOT added to your cart. Its VOC level exceeds the allowable VOC level that the state of allows. We are unable to ship this particular product into .
What Can I Do?
- If possible, try shipping to a different state.
For more information about VOC Levels, State Restrictions, and Environmentally Safe Products, please visit our Green Flooring page.
Online prices generally match in store pricing, but prices may vary.
All prices are subject to change without notice.
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